California Earthquake Authority/ Appleone, Sacramento, CA
Web Developer/ Systems Architect 12/2005 – Present

• ASP.NET/VB.NET web development
• Microsoft SQL Server 2000 database design and development
• Development systems design

Iozzi Consulting, Sacramento, CA
Consultant

• Troubleshoot PC hardware and software issues
• System design, implementation and maintenance
• Wired and wireless network design, implementation and maintenance
• Technology consulting
• End user training
• Technical writing

Spherion, Sacramento, CA
Client Relations Specialist 7/2005 – 10/2005

Spherion, Sacramento, CA
Sales Consultant 10/2004 – 7/2005

Personal computer system sales and consulting

CHM. Inc, OC-ALC/IT, Tinker AFB, OK
QA Manager/Training Coordinator 10/2002 – 6/2004

• Develop & manage QA processes for the OC-ALC Information Gateway web-based portal & related apps for use by 25,000 users.
• Extensive interaction with government customer to provide support and consultation for development and maintenance of proprietary software
• Develop and execute test plans
• Train testing staff
• Develop and execute test scripts in SQL, Java, ASP.Net, HTML and JavaScript
• Verify and compile test results from multiple testers.
• Create and manage QA reports and documentation
• Enter software issues in TestTrack Pro
• Review and resolve software issues in TestTrack Pro
• Develop and manage testing environment including web servers, application servers, database servers and PCs.
• Develop & coordinate end-user training for OC-ALC Information Gateway for use by 25,000 users.
• Develop web based training applications
• Author content for web based training applications, help files end-user training
• Interface with application developers/functional experts to develop training modules for training, training applications and help files
• Train trainers for classroom training, up to 20 students per class
• Assist trainers in classroom training, up to 20 students per class
• Train end-users in classroom, up to 20 students per class, and one on one

A La Mode, Inc., Oklahoma City, OK
Senior Technician 2/1999 – 10/2002

• Team supervisor of up to twelve support technicians
• Coach technicians while on support calls
• Prioritize and escalate support calls as needed
• Review of support technicians’ call records
• Provide feedback to management and technicians
• Identified technician training deficiencies
• Develop and implement training individualized and team training programs to improve performance
• Identified product and service deficiencies
• production of call center statistical reporting for review by management
• Provide second & third level technical support
• communication with beta testers & documentation of abnormalities, reproducible problems & design deficiencies to the product development team
• Collaborate in design and testing of proprietary helpdesk call logging software
• Review, create and publish technical/instructional documents for new and existing software hardware and services
• Knowledge base and training documents for support technicians
• Help file content for end-users
• Knowledge base and training documents for end-users
• Perform QA testing on new and existing hardware and software products
• Train testers
• Coordinate testing
• Compile test results from multiple testers
• Train end-users and technicians on new and existing hardware and software products and services
• Windows networking
• Web site creation/management
• PC hardware and software
• Pocket PC hardware/software
• Web based software and services
• Training software and services
• Call center and helpdesk hardware and software

Target Stores, Oklahoma City, OK
Level II Sales Specialist 9/1988 – 6/1999

• Supervise sales floor employees
• Design, implement & maintain product displays
• Provide product and sales training
• Sales tracking and inventory control
• Heavy internal/external customer service
• Loss prevention
• Retail sales
• Scheduling
• Vendor contact
• Plan-o-gram
• Shipping & receiving